The Fox Den Online, which is the official Sidwell Friends online store, is operated by Higher Learning Supply Company LLC of Ludlow, MAWe want you to be satisfied with every item you purchase from us. If a product does not meet your expectations, you may return it within 30 days of purchase for an exchange or refund. Returned products must be in new condition, in original packaging, and must include all original parts. Clothing items must be unworn, unwashed, and have all the original tags attached. Return items within 30 days to: Higher Learning Supply Company, 733 Chapin St., Suite 200B, Ludlow, MA 01056.

 

Before returning a product to us, please call 1-413-610-0641 for a Return Merchandise Authorization and shipping instructions. Our hours are 9:00 a.m. to 4:30 p.m. Eastern Time, Monday thru Friday. Shipping and processing charges will not be refunded.

IMPORTANT: If you return a product that is not in resalable condition and/or without a Return Merchandise Authorization, you risk forfeiture of the product.

 

Any product that has been misused or that shows any signs of extensive use may not be returned or exchanged. This includes but is not limited to products that:

• Are weather-damaged.
• Have not been maintained per manufacturer’s instructions.
• Have been used commercially.
• Have cut wiring or damaged components.
• Have missing pieces or parts.

 

Exceptions for Special Product Categories:

·        Non-returnable personal care products: For reasons of consumer protection and health codes, certain personal care products may not be returned. These items include: clothing*, footwear*, socks*, earbuds*, toothbrushes, nail clippers, hair brushes, razors, trimmers, lotions, epilators, etc.

*Excludes unused footwear in original packaging, unopened earbuds, and unworn/unwashed clothing with the original tags attached, which may be returned within 30 days of purchase with receipt.

·        Monogrammed and personalized items may not be returned.

·        Special Order items may not be returned.

·        Any discounted or clearance merchandise may not be returned.


Higher Learning Supply Company LLC reserves the right to modify its return and exchange policies.

PRIVACY NOTICE

Thank you for visiting our website. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and will apply only to activities and information on a going-forward, not retroactive, basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.

Note: the privacy practices set forth in this privacy policy are for this website only. If you link to other websites, please review the privacy policies posted at those sites.

Collection of Information

We collect personally identifiable information (e.g., names, postal addresses, and e-mail addresses) when voluntarily submitted by our visitors. This information is used only to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.

If you have any questions about this privacy statement, the practices of this site, or your dealings with this website, you can contact us at info@sidwellfriendsstore.com.